Dr. Barbara Dinter, Anja Lorenz

Social Business Intelligence: a Literature Review and Research Agenda

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Kurzfassung in Englisch

The domains of Business Intelligence (BI) and social media have meanwhile become significant research fields. While BI aims at supporting an organization’s decisions by providing relevant analytical data, social media is an emerging source of personal and individual knowledge, opinion, and attitudes of stakeholders. For a while, a convergence of the two domains can be observed in real-world implementations and research, resulting in concepts like social BI. Many research questions still remain open – or even worse – are not yet formulated. Therefore, the paper aims at articulating a research agenda for social BI. By means of a literature review we systematically explored previous work and developed a framework. It contrasts social media characteristics with BI design areas and is used to derive the social BI research agenda. Our results show that the integration of social media (data) into a BI system has impact on almost all BI design objects.

weitere Metadaten

Social Business Intelligence, Social Media, Soziale Medien, Business Intelligence, Social Media Analytics, Business Intelligence 2.0, Literaturstudie, Forschungsagenda
Social business intelligence, social media, business intelligence, social media analytics, business intelligence 2.0, literature review, research agenda
SWD SchlagworteBusiness Intelligence, Soziale Software
DDC Klassifikation004
DDC Klassifikation650
Beteiligte Institution(en) 
HochschuleTU Chemnitz
FakultätFakultät für Wirtschaftswissenschaften
ProfessurWirtschaftsinformatik I
InstitutionAssociation for Information Systems (AIS)
Erstveröffentlichungjahr der Druckausgabe2012
Veröffentlichungsdatum (online)14.02.2013
persistente URNurn:nbn:de:bsz:ch1-qucosa-105870
QuelleThirty Third International Conference on Information Systems (ICIS 2012). Ed. by F. George Joey
ISBN978- 0-615-71843-9

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