Klemens Muthmann

Topic-Based Aggregation of Questions in Social Media

Dokumente und Dateien

Hinweis

Bitte nutzen Sie beim Zitieren immer folgende Url:

http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-125989

Kurzfassung in Englisch

Software produced by big companies such as SAP is often feature rich, very expensive and thus only affordable by other big companies. It usually takes months and special trained consultants to install and manage such software. However as vendors move to other market segments, featuring smaller companies, different requirements arise. It is not possible for medium or small sized companies to spend as much money for business software solutions as big companies do. They especially cannot afford to hire expensive consultants. It is on the other hand not economic for the vendor to provide the personnel free of charge. One solution to this dilemma is bundling all customer support cases on special Web platforms, such as customer support forums. SAP for example has the SAP Community Network1. This has the additional benefit that customers may help each other.
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weitere Metadaten

Erschienen in Online Communities: Enterprise Networks, Open Education and Global Communication
Schlagwörter
(Deutsch)
Konferenz, GeNeMe 2013, neue Medien, soziale Medien
Schlagwörter
(Englisch)
conference, new media, social media, topic tracking, topic detection
DDC Klassifikation330
RVK KlassifikationQR 760
Institution(en) 
HochschuleTechnische Universität Dresden
FakultätMedienzentrum
DokumententypInProceedings
SpracheEnglisch
Erstveröffentlichungjahr der Druckausgabe2013
Veröffentlichungsdatum (online)25.10.2013
persistente URNurn:nbn:de:bsz:14-qucosa-125989
QuelleT. Köhler & N. Kahnwald (Hrsg.), Online Communities: Enterprise Networks, Open Education and Global Communication: 16. Workshop GeNeMe ’13 Gemeinschaften in Neuen Medien, Dresden: TUDpress, ISBN: 978-3-944331-24-9, S. 113-124

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